Application Specialist DACH - Germany.

Job description.

Our client is looking for ambitious, driven, relationship focused and experienced Applications Specialist familiar with laboratory testing and with additional experience in interacting with clinicians (surgeons), that want to work in a fast-paced environment. Required attributes include a positive attitude and flexibility to handle typical growing pains that a young commercial company may experience. Being part of building on NBCL's innovation, mission, and growing success in the field while interacting with industry-leading surgeons and being at the forefront of diagnostic innovation. What is certain in this role is change as our client continues to add products and increase their territories. Embracing this change will be the key to success.

Germany, and by extension the entire DACH region, is one of the main target markets and as such, NBCL is now expanding its team in Germany/DACH.

Nature and Scope of Work:

The Application Specialist, reporting to the Commercial Director, will be integral in transforming products of the future, and will participate in a team driven environment with a pioneering spirit. Working closely with the sales team, and occasionally distributors, this position is responsible for providing pre-sale support, product demonstrations and product trainings and team selling activities for NBCL products. This person will cultivate positive customer relationships and be a high-level customer interface for NBCL products as well as a technical expert to contribute to territory development, growth, relationship building and revenue goals selling instruments and reagents.

This is a mobile role, based in Germany – preferably center-south regions Hessen/ Baden-Württemberg/ Thüringen/ Bayern – primarily covering the DACH market, with occasional travel to other European sites. The incumbent will be visiting hospitals within the geographic region. In addition, they will be attending various local and regional trade shows or visiting the Head Quarter in Nijmegen, Netherlands. The candidate must be willing and capable to travel throughout DACH and occasionally other European destinations, Monday through Friday as required sometimes with short notice including occasional weekend travel to be on site Monday morning. Expected travel load up to 80%.

To facilitate this mobility, incumbents will be provided with suitable tools (laptop, printer, cellular phone, car allowance) and expense reimbursement according to company policy.

Note that our client reserves the right at any time to redistribute geographic areas as they grow and develop the market, though all reasonable efforts will be made to protect productive relationships.

Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Provide expert technical, demo service and product leadership during sales process by demonstrating superior product and application support for NBCL products. 
• Demo and trainings will happen in and during surgery activities at relevant hospital OR in collaboration with the lead surgeon and technical OR staff. 
• Provide support for customer implementation processes by providing product and applications information, answering inquiries, giving presentation and assist customer with meeting their regulatory and validation requirements.
• Develop, coordinate and deliver product training to customers and distributors on NBCL products and applications. 
• Improve customer satisfaction and retention through trouble shooting and continuing education on optimization of clinical application processes.
• Maintain good communication with customers and gather information on the customers’ needs and relay that information to the sales and product teams to identify present and future customer needs and to enhance customer relations, where applicable.
• Support trade shows and professional conferences by performing product demonstration and seminars.
• Use market and product knowledge to assist sales team in developing sales, marketing and customer account sales strategies, support marketing with product launches.
• Provide competitive product insight and provide regular product feedback/improvements to internal stakeholders – product teams. 
• Work with customers or other experts to generate appropriate field data and application notes or publications which highlight product benefits and helps differentiate NBCL products
• Develop and provide reports summarizing activities and workloads in a timely fashion and following company policy; Provide information to direct management/peers and other functional groups including deviations, problems, account information, and strategic information.
• Contribute to the development of structured teaching manuals and maintenance of technical support literature that ensure customers can effectively use system applications and functionality.
• Accomplish results individually and in collaboration in teams and work groups; Proactively address and support sales objectives and organizational directives to define problems and devise solutions, assist with work-flow analysis and process redesign.
   

Candidate profile.

Qualifications and Requirements

• 3+ years' experience with general medical and/or laboratory techniques, data analysis and data interpretation
• Experience in Point of Care, immunology or biochemistry diagnostics space is a plus and in particular hands-on troubleshooting or crisis management in a clinical setting is instrumental
• A demonstrated understanding of how hospitals operate with the ability to apply that to uncover and address their unmet needs
• Experience in interacting with key stakeholders, from the lab, point of care department and clinicians/surgeons
• Having experience with setting up product evaluations in a clinical laboratory
• Understand how Point of Care diagnostics is done today
• Excellent communication and presentation skills (public speaking and presentation experience desired) in German and English. Other EU languages are a plus.

Education:

• BS/MS degree, or equal by experience, in biological sciences or (bio)chemistry, with a commercial mindset.
• Clinical Laboratory Scientist or Medical Technologist degree is a plus.
• Knowledge on Immunology and Biochemistry highly desirable.

A role with real and direct impact, being part of the company's growth and playing a pivotal role in critical patient-care improving technologies.

In support of our client's commitment to a healthy and safe workplace, NBCL Corporation has a vaccination requirement as a condition to the offer of employment. All new hires must have received all necessary vaccinations to operate in a Hospital or/and Laboratory environment as per the World Health Organization and local directives for Clinical/Medical professions.

Working conditions.

The right candidate will be offered a competitive salary package and additional benefits that come with the role