Field Service Engineer Wallonië.
The role of the Technical Service Engineer is the responsibility to provide technical assistance and training to internal and external customers by performing technical assistance and training to ensure that Menarini Diagnostics is delivering overall superior service and support to their customers. You ensure the highest quality performance through feedback and training and development of the Technical Service within Wallonia (Be). Through the Technical Service Coordinator you will work close with other engineers, product managers and the sales force, you report to the Technical Department Manager.
Responsibility 1 – Technical Support.
Provide superior technical support and service to the Menarini Diagnostics customer base. Interface with the field, sales and service organization and directly with the customer base on technical, critical escalations and resolution. Implement formal feedback mechanisms for incidents, causes, resolutions and report frequently to the Technical Department Manager.
Responsibility 2 – Training.
Obtain general understanding of our portfolio and application operations related to company offered services and provide training to clients in the use of system and applications as related to their (service) contract.
Responsibility 3 – DATA Management.
Use available software and processes for tracking, measuring the technical support provided at customers sites and enhance the technical support function, including workflow, incident and customer relation management.
Responsibility 4 – COMMUNICATION.
Manage, develop and communicate all findings and information from a technical perspective to ensure an excellent follow up from all team members towards projects/installations/sales & marketing.
Profiel van de kandidaat.
Business Skills: Able to understand the impact of his/her product(s) and services on profit and loss calculations and basic business finance.
Specific Job Skills: Results orientation. Critical thinking and problem solving. Technical knowhow in a medical device and lab environment. Trained in software, application and support operations.
Computer skills: Must be adept in use of general MS Office, internet, email and in-house specific computer software. Extensive expertise in using metrics to measure the effectiveness of technical support within the organization.
Language skills: You have an advanced knowledge of French and English.
Personality: Problem solver. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality technical service. Reliable, tolerant, and determined. Empathic and excellent communicator, able to see things from the other person's point of view and interests. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player. Able to communicate reliably to customer sites.