• Support our customers with technical advice and provide with technical information
• Coordinate and monitor progress of on-site and off-site service actions
• Collect necessary information for further analyze, solving and continuous improvement
• Maintain loop of communication between customer and support level (in native language) and downstream service departments within the Company (in english)
• Brief Field Service Staff in your Regional Organization about technical investigations to initiate field actions
• Continuous expertise improvement of our product portfolio based on onsite, online and self study workshops and trainings
• Manage personal and team based workflow in order to receive and provide support within your team of remoted Support Specialist colleagues
   

Education / Experience

• Biomedical degree (BSC or higher) or relevant Lab industry experience
• Excellent communication skills and analytical skills
• Experience as e.g. Call Center Agent is a clear plus
• Native Dutch/Flemish speaker, English B2 or higher, any other European language is a bonus
• Ability to travel occasionally

Personal characteristics

• Balanced business personality with both ambition and integrity
• Team player, diplomatic, modest and pragmatic
• Effective communicator and persuasive presenter
• Stress resistant with high flexibility, balancing both thinking and action

The final candidate will be offered an attractive and competitive remuneration and benefits package, progressive employment conditions, exciting career opportunities, wide range of training courses, international and diverse environment, strong company culture with rich history, global mindset with “Swissness” at heart.

If you are interested in this position and would like to know more about it, please contact:

Nele Geusens, PhD, Recruitment Consultant
T: +32 497 57 08 94
E: geusens@themagroup.eu