The role of the ACCOUNT MANAGER for Molecular Diagnostic software is to further develop ongoing business relationship with existing customers and to develop meaningful business with new customers. More precisely, you will be in charge for upselling, cross selling, be the contact of your customer base, all while developing brand recognition in the UK and managing NHS or related tenders. 
UgenTec markets its AI platform to experts - molecular biologists, lab directors, diagnostic companies, and agriculture companies. In this complex b2b market, solution selling skills are important, and experience selling to diagnostic labs and/or agbio institutions is a prerequisite.
Being part of a rapidly growing innovative Health AI company you will enjoy a lot of ownership to satisfy your entrepreneurial hands-on, can-do mentality. While the goals of the company are very clear, how you achieve them will be up to you.
Your company brand should be at the heart of everything that you do as an Account Manager, you are representing the brand daily, and how you approach your role should be in line with the values of UgenTec. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. You are expected to consistently provide excellent sales and customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the AM should build relationships with clients to encourage new and repeat business opportunities to ensure reaching all sales and financial goals. 

The Account Manager works closely with the Sales and Marketing Team, the Customer Service Team and Product Team, and reports to the Sales Director EMEA.

Responsibilities

• Be the spokesmen for all UK Direct Customers
• Sales & Creative Business Development
• In-Depth Product / Brand Knowledge / Fact Based Selling
• Build strong Customer Relationships
• Sales Administration
• Forecasting Accuracy
• CRM management & reporting
   

Business Skills:

• Minimum Bachelor's degree in a scientific subject.
• Strong affinity with SaaS.
• At least 5 year experience in Sales in Molecular Diagnostics and/or Genomic Software. You should at minimum be able to position the benefits of a software solution for lab automation and ideally not be a stranger to software sales.
• Experience and network in NHS hospitals with experience in public procurement. 

Specific Job Skills: 

• Product and business knowhow in a molecular diagnostic environment. 
• Trained in excellent negotiations on a high level. 
• Competent to develop account strategies and promotion strategies in accordance with overall channel strategy. 
• Develop account goals and business plan with customers and management. 
• Entrepreneur
• Both Upselling and Cross Selling skills are required.

Personal Skills: 

• Sales and customer centricity
• A stable, mature and calm person capable of running business in his/her territory on his/her own
• To the point
• Able to communicate openly and effectively
• Pro-active
• Solutions seeker
• Flexible, willing to do what is needed to get the job done without any boundaries from a JD

Computer skills: 

• Must be adept in use of general MS Office, CRM, internet and email. Capable of ensuring data-collection, reporting and business reviews. 
• The nature of the role requires a high affinity with software in general. We do not expect you to be an IT person, but you should be able to communicate the value of software, AI and algorithms to both IT-savy and less IT-minded people. Therefor you should be knowledgeable enough to turn the needs of the customers into real value propositions during your conversations.

Language skills: 

• You are a native/bilingual English speaker.

UgenTec offers a stimulating environment of driven and motivated professionals, where you can develop and deploy your capabilities in an open and no-nonsense company culture. We pay special attention to keeping open communication lines and the desire to exchange views and ideas in a context of mutual trust.

If you are interested in this position and would like to know more about it, please contact:

Olivier Poulin, Recruitment Consultant / Project Leader
T: +32 497 48 50 84
E: poulin@themagroup.eu