This position is part of the Benelux Service Department of Werfen Benelux.

• The Field Service Engineer develops customer satisfaction through technical repair, preventive maintenance and installation of Werfen instruments as well as identify and resolve issues affecting customer´s network, working closely with the hospital´s IT department
• Position with continuous presence at customer site across the French speaker area of Belgium and Luxembourg and occasionally to Flanders.

The territory of field activity will be Belgium and Luxemburg, mainly focused in the French speaker area of Belgium and Luxemburg.

• Installation of new instruments
• Performs routine and non-routine technical repairs of Werfen instruments
• Perform Preventive Maintenance of the installed instruments
• Instructs customers in the proper operation, maintenance and troubleshooting
• Reports all service activities in SAP by electronic service report
• Control of the car stock assigned for repairing and maintaining the instruments
• Responsible for routine interaction with sales for customer situations, updates and leads
• Other duties and responsibilities as assigned by the Service Director
• Member of the weekend- and evening service team
• Install and configure the software of clinical applications in laboratories and hospitals
• Perform required technical training sessions
• Respond to and resolve client problems as they relate to technical software issues
• Refer more complex problems to 2n level department
• Build customer relationships by keeping customers informed of how and when problems are resolved
• Carry out complex installs at client sites
   

• The position requires studies at Engineering at minimum A1 degree
• At least 3 years experience as a FSE in the Healthcare sector
• Good knowledge of administration and maintenance of servers and workstations in both, hardware and software areas
• Knowledge of automation lines in laboratory environments would be a plus
• Ability to communicate effectively with customers and colleagues
• Must have basic skills of MS Office (Word, Excel)
• Must have basic skills of Windows and Network
• Autonomous capacity and resolution
• Language Fluency: French mandatory. Dutch and English would be beneficial

If you are interested in this position and would like to know more about it, please contact:

Jurgen Rillaerts, Recruitment Consultant
T: +32 478 503900
E: rillaerts@themagroup.eu