• providing technical support either on site visit or over the phone
• maintaining Instruments to corporate standards
• supporting the Service Manager to meet Instrument’s performance targets.
• helping to develop and maintain a loyal satisfied customer’s base, within an established and highly competitive market place
• ensuring that Corporate Strategies are met within timelines set
• ensuring compliance and evolution of quality processes in order to maximise customer
• satisfaction and comply with regulatory standards
• Assists the customer with technical Issues on site or over the phone
• Help-desk support
• Provides engineering support for installation and decommissioning of instruments.
• Provides first level customer training and applications support on instruments.
• Provides support for the interfacing of instruments to laboratory computer systems.
• Implements and structures system upgrades and associated training
• Provides first line IT support & middleware connectivity
• Acts as point of reference both internally and externally for general technical enquiries
• Support the establishment of a quality system in compliance with ISO Standards
   

Education: 

• Bachelor Electro Technical Orientation / Medical electronics

Experience: 

• A relevant medical systems experience ideally working knowledge of diagnostic equipment with a Minimum of 3 years in field service experience is a plus
• Experience in managing & repairing automated system for diagnostic laboratories and, use of electrical measuring equipment & tools is a plus

Skills: 

• Highly organized with proven time management  and prioritization skills
• Capability to schedule own technical activities, maintaining the flexibility needed to satisfy customer’s requests, customer focus and positive solutions-orientated approach.
• Experience using Windows PC, Apple Mac OS, Microsoft Excel, Power Point, Word and Google for Business. 
• Experience with Salesforce CRM is a plus
• Respects internal values and working atmosphere of commitment, openness to new ideas and strong motivation.
• Lab’s IT & Networks experience
• Knowledge in service statistics : MTBF, MTTS, Working Units, Uptime, etc.
• Compliance with ISO Standards & Corporate or Local Group Operating Processes
• Dutch mother tongue
• Fluent in English language, French is a plus
   

• Surrounded by a motivated and dynamic team that will support you in your professional challenges and allow you to evolve within an innovative and leading company in the world of in vitro diagnostics.
• An attractive salary package, in line with your skills, education and experience, including extra-legal advantages such as: a company car, a group insurance etc…

If you are interested in this position and would like to know more about it, please contact:

Jurgen Rillaerts, Recruitment Consultant
T: +32 478 503900
E: rillaerts@themagroup.eu