Field Service Engineer
Standort
Belgium
Arbeitsbeschreibung
  • Perform technical service, both preventative and break fix repair 
  • Lead installation projects of new equipment combined with correct documentation and on-site instruction of hospital staffing, both users and technical staff, in collaboration with the team
  • Maintain Field Service inventory of replacement parts.  Return defective material in a timely manner, and order replacements in accordance with company policy
  • Perform E-mail, telephone and remote support for customers if needed
  • Provide feedback on equipment performance and service processes to the service management and commercial operations team
  • Ensure a superior level of customer satisfaction with regards to after sales support
  • Perform other duties as assigned
  • The position is field based, with a minimal monthly visit to the office in Maastricht Airport
Kandidaten Profil
  • Technical education (Electronics, Mechanics, Instrumentation) or a proven Track Record on either one of the area’s
  • Experienced (minimum of 2 years experience) in Field Service execution within the Medical Devices Industry is an advantage
  • Experienced in service and repair of medical equipment in an MDD/MDR and ISO regulated environment is an advantage
  • Excellent communicative skills in minimal Dutch, French and English.  German is appreciated, but not required
  • Solid computer (MS Office and engineering software packages) and networking (SQL) skills to effectively use Windows based software
  • Willingness to travel
  • Well organized
  • Self-discipline and works to dead lines
  • Able to work independently
  • Capable of multi-tasking. Dealing with multiple projects at any time
  • Attention to detail
  • Teamwork principles:
    • Strong team player
    • Able to work with Engineers, Customer Service teams and the service admin team
    • Able to work within a changing team environment but also with autonomy
Arbeitsbedingungen
Besides great colleagues, a great job, you will also receive a competitive salary including company car with fuel card and other fringe benefits.
Kontakt

Are you interested in this position and would like to know more about it, please contact:

 

Nele Geusens, PhD, Recruitment Consultant
T: + 32 497 57 08 94                              
E: geusens@themagroup.eu