• Perform technical service, both preventative and break fix repair
• Assist during installation projects of new equipment combined with correct documentation and on-site instruction of hospital staffing, both users and technical staff, in collaboration with the team
• Maintain Field Service inventory of replacement parts. Return defective material in a timely manner, and order replacements in accordance with company policy
• Perform E-mail, telephone and remote support for customers if needed
• Provide feedback on equipment performance and service processes to the service management and commercial operations team.
• Ensure a superior level of customer satisfaction with regards to after sales support
• Perform other duties as assigned

• Technical education (Electronics, Mechanics, Instrumentation) or a proven Track Record on either one of the area’s
• Experienced (minimum of 1-2 years’ experience) in Field Service execution within the Medical Devices Industry
• Experienced in service and repair of medical equipment in an MDD/MDR and ISO regulated environment
• Excellent communicative skills in minimal Dutch, French and English. German is appreciated, but not required
• Excellent customer interaction skills
• Solid computer (MS Office and engineering software packages) and networking (SQL) skills to effectively use Windows based software
• Willingness to travel throughout BeNeLux
• Driver’s License B

Are you interested in this position and would like to know more about it, please contact:

Nele Geusens, PhD, Recruitment Consultant
T: + 32 497 57 08 94                              
E: geusens@themagroup.eu

Simon Thierie, Recruitment Associate
T:+32 468 37 24 08
E: thierie@themagroup.eu